Genesys Video Integration
Enhance Your Genesys Experience with Video In Person
Interested to know more?-
100
completed
projects -
50
people on
our team -
20
years on
the market
Interested to learn more about this Genesys Video Integration? Meet with one of our Experts!
Nick van Xanten
Business Development Manager
Enhance your Genesys experience with Video In Person
Seamlessly integrate Video In Person with your Genesys solution to unlock powerful features that are proven to improve customer experiences, help agent efficiency and achieve your desired business outcomes. Designed, Developed and Ready to Go: Genesys integration with Video In Person.
What is Video In Person?
A ready-to-go, market tested video communication solution, developed by Yameo. Currently used across 5 continents in Banking, Financial Services, Insurance, Healthcare and Field Support Organizations. To learn more, check out our Video In Person website.
Quick Overview of Video In Person
WebRTC Technology
No Download required by your Agents, or Customers to use Video In Person. Nice & Easy!
Fully Branded
The solution is fully branded to reflect your look & feel, ensuring customers recognise a solution they trust.
Cloud, On-Premise & Hybrid
To ensure your requirements are met, the Video Components can be deployed in the Cloud, On your Premise or in Hybrid fashion.
Over 50 Features Available
Video In Person has over 50 Features for you to work with. Everything for collaborating, reporting, evidence collection, digitally signing documents and so much more.
Key Features of this Integration:
Advanced KYC Processes
Verify government-issued IDs live via video calls to prevent fraud and build customer trust. Ensure your KYC is done live and effectively.
Customer Biometric Analysis
Ensure the person behind the screen is who they say they are with facial recognition, liveness detection, and behavioral biometrics.
Native Genesys Integration
Embed secure video sessions directly into your Genesys workflows—boost agent productivity and CX without switching platforms.
Digitally Sign Documents
Digitally sign documents with customers during live video sessions.
APIs
Customize experiences and workflows with our developer-friendly tools.
Secure Communications
Peace of mind that you have a secure, verified and trusted communication session with Customers.
Live KYC in video in your Genesys domain
Integrate via REST API
Use Cases
Customer Onboarding
-
Speed up KYC processes with secure video verification. Instant and safe.
High-Value Transactions
Authenticate identity before approving sensitive actions.
Support & Escalations
Resolve issues faster with face-to-face communication and visual proofing.
Fraud Prevention
Detect impersonators and suspicious behavior instantly.
Security & Compliance
Security and Compliancy are key aspects today, and so we ensure a safe and reliable experience.
We deliver a Working & Effective solution
I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.
Schedule a Call and see a live demo!
