Genesys Video Integration
Enhance Your Genesys Experience with Live Video, ID Verification & Biometrics
Interested to know more?-
100
completed
projects -
50
people on
our team -
20
years on
the market
Interested to learn more about this Genesys Video Integration? Meet with one of our Experts!
Nick van Xanten
Business Development Manager
Enhance your Genesys experience with Video In Person
Seamlessly integrate Video In Person with Genesys to unlock powerful real-time identity verification, biometric analysis, and secure customer engagement—all in one platform. Designed, Developed and Ready to Go Genesys Video Integration.
Video In Person
A ready-to-go, market tested video communication solution, developed by Yameo. Currently used across 5 continents by companies in Banking, Financial Services, Insurance, Healthcare and Field Support. To learn more, check out our Video In Person website.
Key Benefits:
Real-Time Identity Verification
Verify government-issued IDs live via video calls to prevent fraud and build customer trust. Ensure your KYC is done live and effectively.
Biometric Analysis
Ensure the person behind the screen is who they say they are with facial recognition, liveness detection, and behavioral biometrics.
Native Genesys Integration
Embed secure video sessions directly into your Genesys workflows—boost agent productivity and CX without switching platforms.
Fast Deployment
Our integration enables you to go live in days—not weeks.
APIs
Customize experiences and workflows with our developer-friendly tools.
Secure Communications
Peace of mind that you have a secure, verified and trusted communication session with Customers.
How the Genesys-Video Integration Works
Use Cases
Customer Onboarding
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Speed up KYC processes with secure video verification. Instant and safe.
High-Value Transactions
Authenticate identity before approving sensitive actions.
Support & Escalations
Resolve issues faster with face-to-face communication and visual proofing.
Fraud Prevention
Detect impersonators and suspicious behavior instantly.
Security & Compliance
Security and Compliancy are key aspects today, and so we ensure a safe and reliable experience.
We deliver a Working & Effective solution
I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.
Schedule a Call and see a live demo!
