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The implementation of the system will reduce cost of generating claims and submitting them to the NHIA by service providers, as well as improve on their claims processing time.

Lydia-Shelby-NHIA
Dr. Lydia Shelby
Chief Executive Officer
Services

Communication solutions

Communication solutions: offer personalized and seamless customer experiences

Creating software solutions used to communicate with your customers through video, audio, and/or text, e.g. chatbots, voicebots, real-time video solutions for inbound and outbound calls, SMS/email/WhatsApp automated solutions, etc.

Communication solutions

What we do

Video Solutions

real-time video solutions, inbound and outbound calls, video banking, telehealth solutions, etc.

Audio Solutions

voice bots, real-time communication with the customer, etc.

Text Solutions

SMS/email/WhatsApp automated solutions, chatbots, etc.

Ready-to-use product

Video In Person, our real-time video collaboration platform. VIP is a custom-built solution by which different features can be chosen and built upon to create an effective and efficient communication tool, used both for inbound and outbound video chats.

Bulletproof process:

Every project to be considered successful must be delivered on time, within the agreed budget, and deliver the quality you need. Hence, we’ve created a process designed to take the stress out of software development. Our team of experienced professionals work tirelessly to ensure that each element of the project is delivered to the highest standards of quality.

How we work

Initial Insight

Ideation

Define the challenge

Workshops

Produce
solutions

Defined Problem Refined Solution

Develop

Design and build

Launch

Launch and test
release

Ready for new
ideation

Maintenance

Hosting and SLA

New ideas

Consultations

Ideation

Learning about your idea for the project, your business, and your customers. We want to define what’s your end goal and if we are the right partner for you.

Workshops

Understanding your business goals, project objectives, and defining requirements. They can last from 2h – 5 days depending on the project. Based on that we define the scope, time, and budget for your project.

Develop

During this step we design, code, and test your solution. You will frequently get opportunities to test the solution, offer feedback, and keep full oversight into the progress.

Launch

Once we get the green light from you, the solution goes on production. At this point you have a ready to use product.

Maintenance

We cover monitoring to updates and repairs through our SLAs, to minimize the risk of business and customer impact.

New Ideas

After launching the solution, we host regular meetings to gather your feedback, provide new ideas for improvements or new solutions based on your needs and new business goals.

Communication solutions can help you with:

  • Automating your processes
  • Talking to your customers through the most convenient channel for them – whether its video, SMS, WhatsApp, voice bots etc.
  • Creating a more engaging customer experience
  • Simplifying your customer journey

Reducing operational costs

  • Optimizing your existing business processes

What  you get

  • Real Effects

    Our communication solutions have helped our customers with the optimization and automation of their business processes. Thanks to that, our clients can perform more efficiently with the same number of employees, which also translates into their financial results.

  • Transparency

    We want to be a reliable IT partner for you, that’s why you can be a part of the project and test everything we develop. On top of that, we keep communication lines as short as possible to avoid misunderstandings and wasting time.

  • Fixed-price

    We are not afraid to commit ourselves to delivering your solution within your budget. You can safeguard your budget and minimize your risk by avoiding limitless hours and resource usage.

  • Secure and Stable solutions

    Use the best security standards available to avoid reputation damage such as data leaks.

  • Know-how

    You can trust our experience as over 60% of the projects we have done were communication solutions. We have expertise and know-how on how to implement such solutions, as well as the practical knowledge to tell you what works and what doesn’t.

What are some examples of the projects we have done? Check Below:

DEKRA i2i Remote Inspection Tool

Together we developed a real time video solution for remote claims, inspections and loss adjustment.

Video Kiosk Terminal Services

Utilising kiosk terminals to offer exceptional customer service.

What our customers say about us?

Thanks to the video kiosk software from Yameo we are winning more and more new customers.

Florian Hutter
Managing Director Innovation

I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.

Oskar Jedynasty
Director at Ergo Hestia

Yameo effectively supports our needs and ideas. If we come up with ideas for innovative solutions, they help us translate them into opportunities — they do this quite fast. Overall, the support that we receive from them in this rapidly changing market is outstanding. The feedback of our internal and external stakeholders proves that.

Christian Ritter
Vice President Service Development Division Claims & Expertise

Want to improve communication with your customers?

Leave your contact information and we will schedule a short call to discuss your product’s vision and check how we can help you

Refer a friend, get rewarded

We welcome your recommendations. As a thank you, for every successful referral, we’ll award you based on your friend level of expertise.

Apply, join us

Want to embark on an adventure with Yameo? Whether you’re an experienced developer or you’re just taking your first steps in programming, we’ll be happy to help you grow and learn in our company.

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