When it comes to choosing software for your business, the options often boil down to two paths: buying an off-the-shelf solution or investing in custom software solutions. On the surface, off-the-shelf software might seem like the quicker and cheaper route. But like most things in business (and life), the upfront cost doesn’t tell the whole story. 

Retail is evolving faster than ever. Consumer expectations are sky-high. Supply chains are global (and fragile). And every click, swipe, and scan is a chance to win—or lose—a customer. Automation is no longer a competitive edge. It’s a necessity. But here’s the twist: Off-the-shelf software won’t get you where you need to go. It isn’t the Future of Retail Automation.

Artificial Intelligence is not the future—it’s the now. And yet, for many insurance and finance companies, AI remains a buzzword echoing in boardrooms rather than a tool transforming operations. The benefits are undeniable: faster claims processing, hyper-personalized banking, fraud detection, automated underwriting—the list goes on. So why are so many firms still lagging behind?